@eth. I personally have never used them, however, it's understandable you are experiencing problems with their web-site. Perhaps they are swamped and their site is temporarily overloaded. All I can offer, for now is keep trying. have you tried phoning them? I guess you're getting their recorded message as in: 'Please hold, your call is important etc. If they're anything like C'link, or other govt depts, all I can say is, as I said earlier, persevere.