You are too quick for me @Appleblossom  apologies had to edit naturally (less haste more speed)

my reply is somewhere...

Agree totally  re handling of someone in psychosis or extremely vulnerable via mind health state..

aggression feeds..

why can't they already provide full on training .....required on an ongoing basis on how to respond...more importantly how not to respond...

They lose sight of the fact that those in psychosis or extreme distress are usually  terrified...sometimes incoherent..

English teaching medical professionals...

You will be brilliant..

You know all of these lessons

I thought that they might be helpful for others to read

Lesson no 1...

Learn how to listen..

Observe..

Reassure that they are safe...they are not in trouble....

Lesson 2

Never...never argue with patient or family/friend...

Listen calmly

Do not advise...

Listen calmly and reassure...

Show compassion on your face...

Watch your body language and facial expressions...

Lesson 3 

This should be included in lesson 1 lesson 2 lesson 3

Act humanely...you are providing care for a human being in pain...

No judgement...you do not know their story or need to at this crucial moment..

Lesson 4

Revise lessons 1-4 daily..

You did so well for your boy..

Hope that they do not let him out too soon.

Thinking of you both

Time for you now to find you again and breathe...gentle does it as you often tell us

love to you Bella and your beautiful boy..

💜