Lived Experience Forum

[Former-Member]

Your referral process is unacceptable. It's unnecessarily long and complicated. ALL I WANTED TO DO WAS TO CHECK MY ELIGIBILITY. But you make it impossible to do so online. DISGRACEFUL. In fact, the referral process was so bad that I rang Lifeline after completing your stupid, puerile questions. You clearly have no idea of how to interact with vulnerable people with severe mental health problems. You're a f**king disgrace and you ought to be ashamed of yourselves.

[tyme]

Hi @Former-Member ,

I'm sorry you experienced frustration when checking your eligibility. I believe you are referring to the Guided Service? https://www.sane.org/referral

To check you eligibility, click on 'Check your eligibility":

Next, if you are over 18, type in your postcode. If you are NOT eligible, you will see this screen:

If you ARE eligible, you will see this screen to proceed to "Register Now":

You are more than welcome to submit a formal complaint via https://www.sane.org/about-sane/policies/feedback-and-complaints-policy so that this can me taken up with management.

Once again, I'm sorry for the frustration this has caused.

Kindest, tyme

[Former-Member]

This forum is f**ked. I just typed out a long reply to you only to have it erased when the page did a f**king auto-refresh and everything was lost. A bunch of trained chimpanzees could design a better forum than SANE. 

[Former-Member]

Btw, what you described is WRONG. The eligibility check does NOT pop up like that. A bunch of trained chimpanzees could design a better eligibility check than the half-wits at SANE. 

[Former-Member]

Finally, I did lodge a complaint. IT WASN'T EVEN ACKNOWLEDGED. Disgusting. What an extremely cruel and insensitive way to treat a very vulnerable and sick person.

[Former-Member]

SANE have chosen to act in a thoughtless, appalling manner with total disregard for myself as a person or my circumstances.

[tyme]

Perhaps it's a tech issue? You can try deleting cookies if that helps @Former-Member . It seems to be working for me and others who have successfully registered. This is the first we have heard it doesn't not work. 

Sorry for your frustration. As I said, happy for you to direct your complaint via our feedback and complaints form.

Alternatively, you can email team@sane.org, and a moderator can step you through the process.

[Former-Member]

No, it's NOT a tech issue. I'm not stupid – it's the fault of SANE. It has nothing to do with clearing cookies. Stop trying to blame me and act as an apologist for SANE. And, as I already told you, I did submit a complaint which was ignored. 

[Former-Member]

And I don't need or want a damn moderator to hold my hand and 'step me through the process'. I'M NOT STUPID SO CEASE TREATING ME AS SUCH. Due to the insensitive nature of your comments, I won't be replying further. 

[tyme]

No worries @Former-Member